Shipping policy

Shipping Policy

 Thank you for visiting and shopping at PokeTracker. Following are the terms and conditions that constitute our Shipping Policy.

DOMESTIC SHIPPING POLICY

 Shipment processing time

 All orders are processed within 1-3 business days UNLESS STATED OTHERWISE. Orders are not shipped or delivered on holidays. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

ACT OF GOD / WEATHER DELAY NOTICE

IF SEVERE WEATHER, ICY ROADS, NATURAL DISASTERS, OR OTHER “ACT OF GOD” EVENTS CAUSE USPS TO SHUT DOWN OR MAKE TRAVEL UNSAFE, ORDERS MAY BE DELAYED.

WHAT COUNTS AS A BUSINESS DAY? ANY DAY THAT MONDAY-FRIDAY WITH THE EXCEPTION OF HOLIDAYS, AND WEATHER FORCING ROADS TO BE CLOSED.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

Lost, Stolen, or Damaged Packages:

Ownership of packages turned over to USPS and UPS transfers to the buyer. We are not responsible for Stolen, lost, held, or damaged packages.

Some items in our store may be offered to you as  a pre-order. The refund and cancellation policy lays out how you can change or cancel these kinds of purchases.